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Engagement Type: Contract
Short Description:
The Voice/Data Engineer directs and participates in all activities related to the selection and installation of telephone facilities and special on-premises equipment that will meet the customer's communication requirements.
Complete Description:
Preferred Education:
4 year college degree or equivalent technical study
CCNP or equivalent technical knowledge
Required Experience/Skills:
Experience/Expertise in the following subject matter areas:
Cisco Route/Switch
Cisco Unified Communications
• Call Manager version: 6.x / 8.x
• Unity
• Presence
• Voice Gateways
• Phones
• ATAs
Possess excellent interpersonal and communication skills
Optional Experience/Skills:
Experience/Expertise in as many of the following subject matter areas:
Nortel PBX - Option 81/61/11 – Nortel command line
Solarwinds Orion 10.x
Cisco WAAS
Cisco WCS – wireless bridging & APs
Cisco LMS (Ver. 3.2 / 4.0)
Cisco Nexus Switches
Cisco ASA (Firewalls)
Digi Terminal Servers
Cisco IPICS 2.2(1) & 4.x
Alcatel 6855 Switches
Microsoft Office Products
Job Responsibilities/Tasks:
Upgrades & Installs
• Assist in upgrade of Cisco UC/Call Manager from ver. 6.x to 8.x on UCS
• Assist in installation of Cisco Unified Contact Center Express on UCS
• Adds/Moves/Changes to VOIP Phone system
• Perform cutover activities (may require evening work)
• Provide post implementation break/fix support
• Other network projects as assigned
Support / Maintenance / Service Desk requests
• Monitor and support the performance of all network infrastructure
• Utilize Solarwinds ORION to research & diagnose problems
• Provide front-line interaction with the User Community
General
• Perform root cause analysis, debugging, and problem resolution
• Follow Change Management processes and procedures
•Create and maintain requirements, documentation, and procedures.
• Develop and maintain configuration documentation
• Schedule and conduct meetings / presentations / training
• Communicate both verbally and in writing with managers, other network support staff and with business unit users
• Perform capability/knowledge transfer to staff
Skill Required / Desired Amount of Experience
Cisco Route/Switch Required 5 Years
Cisco Unified Communications Required 4 Years
Possess excellent interpersonal and communication skills Required
Nortel PBX - Option 81/61/11 – Nortel command line Nice to have
Solarwinds Orion 10.x Nice to have
Cisco WAAS Nice to have
Cisco WCS – wireless bridging & APs Nice to have
Cisco LMS (Ver. 3.2 / 4.0) Nice to have
Cisco Nexus Switches Nice to have
Cisco ASA (Firewalls) Nice to have
Digi Terminal Servers Nice to have
Cisco IPICS 2.2(1) & 4.x Nice to have
Alcatel 6855 Switches Nice to have
Microsoft Office Products Nice to have
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