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Provides management for the support, availability, operation, and recoverability of production systems. Includes functions in support of end user needs.
Includes first-level technical support to both internal and external customers. Usually provided via telephone. Includes hands-on support of hardware and software issues, usually at the customer’s site. Also includes hands-on support of low-level network issues, such as password set-up and resets.
Level 2 - Lead:
• Fully qualified technical professional in all aspects of the role.
• Complete understanding and wide application of technical principle, theories, and concepts in the field.
• Contributes to the completion of specific programs and projects.
• Provides technical solutions to a wide range of technical problems.
• Works under general direction and independently determines/develops approach to solutions.
Typical Experience Level: 3-4 years |
