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Previous experience in account provisioning and Help Desk background
Able to work with minimal supervision
Able to work independently and within a team
Self motivated, willing to learn new things, not afraid to take direction
Able to quickly learn and become proficient with new technologies
Able to multitask effectively in a deadline driven environment
Has good customer service skills, able to communicate with the customer clearly and effectively
A 2 year degree or technical certifications such as A+, Network+, MCSE, etc. is preferred.
Extensive knowledge of Active Directory
TCP/IP networking knowledge and basic troubleshooting
Experience with Windows 2K and newer local users management
Experience with VPN user setup, configuration and troubleshooting
Experience with remote connection tools (RDP, VPN, Citrix, etc.)
Mailbox management in MS Exchange.
Experience with SQL Server and relational databases
Proficient in Microsoft Office applications
Familiar with a variety of the concepts, practices, and procedures as a Technical Support Help Desk Analyst
Ability to utilize resources such as Knowledge Bases, websites and help desk tools to locate solutions to known problems
Good technical problem solving and interpersonal skills necessary to assist others in problem resolution |
