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Provides business process or systems support that may include duties such as root cause analysis, mapping of current processes or systems, .
Includes facilitation of performance measures.
Familiar with a variety of the concepts, practices, and procedures as a Technical Support Help Desk Analyst
Ability to utilize resources such as Knowledge Bases, websites and help desk tools to locate solutions to known problems
2-3 years as team lead
Previous experience in documenting process, handling escalated issues with customers and working with other team members to ensure the customer requirements are met
Service experience 1+ years in financial services environment
Provides clear concise communication with team members
Strong vertical and horizontal communication skills
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